Contact Us: Corrections, Editorial Questions and Partnerships
Got something to tell us? We’re listening. Whether you’ve spotted an error in one of our guides, have a question about how our editorial team works, or want to discuss a potential partnership, this is the page that gets you in touch with the right people.
When to Get in Touch
Here’s what we typically hear about, and where your message fits:
- Corrections and updates. Found a typo, an outdated bonus term, or a detail that no longer matches what an operator offers? Tell us — we’d rather fix it fast than let it sit. Include the page title and what needs changing.
- Editorial questions. If you want to know how we review casinos, how our ratings are put together, or why a particular brand appears (or doesn’t appear) on our lists, ask away.
- Partnerships and advertising. Interested in working with
Casino Cities Guide? Reach out and we’ll walk you through the process. Please note that any commercial relationship we enter is disclosed clearly — if you’re enquiring about affiliate arrangements, expect us to be upfront about that from the start.
How to Reach Us
Send an email to [email protected]. That’s our single point of contact, and it reaches the editorial team directly. To help us respond usefully, keep your subject line descriptive — "Correction: page name" or "Advertising enquiry" works far better than a blank one.
We read every message that comes in. If your email requires a detailed answer or involves checking facts with an operator, it may take us a little longer — but you won’t be left wondering whether your message arrived.
Gambling Support Is Handled Elsewhere
One important note: Casino Cities Guide is an information resource, not a support service. If gambling has stopped being fun — for you or someone close to you — please don’t write to us about it, because we’re not equipped to help. Contact Gambling Help Online (available 24/7) or call 1800 858 858 to speak with a trained counsellor, free of charge.
You can also find information, tools, and links to support services on our Responsible Gambling page.
Before You Write
A quick reminder of what we can’t help with:
- Account, deposit, or withdrawal issues with a specific casino — contact that operator’s support team directly.
- Disputes with operators — if you’ve exhausted the operator’s own complaint process, we can’t resolve it for you.
- Anything related to gambling while underage or under the influence — we won’t assist with either.
For everything else, the inbox is open. We look forward to hearing from you.